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About emergency contact numbers for your insurance

Pacific Prime has brought together a list of the emergency contact numbers for insurance providers we partner with in Hong Kong.

Posted on Jul 14, 2015 by Rob McBroom

Many of us buy insurance hoping that we never really have to use it, or that we won't be faced with a medical emergency. The fact of the matter is that there is always a chance we will need to see a doctor, and when this does happen, it pays to be prepared.

Aside from securing health insurance, expats in Hong Kong should also know the emergency contact information of their provider, or at least where they can find it. If you already have a plan, you should have been given an insurance card with your plan details on it. This card should also have a 24-hour emergency phone number you can call to get assistance with a claim during an emergency.

While it is advisable to always have this card on your person, it may not be when an emergency actually happens. To that end, we have created the following list of the emergency contact numbers for health insurance providers that Pacific Prime works with in Hong Kong.


Emergency contact number



ALC Healix (2015 policies)


ALC (for policies sold before 2015)



800-901-705 (HK Toll Free number)



Bupa International


Cigna – HK QHMS

+852-8205-8205 / +44-014-7578-8182  




+65-6887-2488 OR +33-1-4082-4302







Nordic Health Care


Now Health - Asia Pacific




William Russell




If you would like to learn more about what to do in an emergency, please read this article, or contact us today.
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