{"id":2617,"date":"2026-10-12T09:00:00","date_gmt":"2026-10-12T01:00:00","guid":{"rendered":"https:\/\/www.pacificprime.hk\/blog\/?p=2617"},"modified":"2026-10-06T11:42:02","modified_gmt":"2026-10-06T03:42:02","slug":"your-guide-to-ambulances-for-medical-emergencies-in-hong-kong","status":"publish","type":"post","link":"https:\/\/www.pacificprime.hk\/blog\/your-guide-to-ambulances-for-medical-emergencies-in-hong-kong\/","title":{"rendered":"Guide to Ambulances for Medical Emergencies in Hong Kong"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><b>Knowing what to do during a medical emergency<\/b><span style=\"font-weight: 400;\"> can make a stressful situation easier to manage, particularly if you are unfamiliar with <\/span><b>Hong Kong&#8217;s emergency services<\/b><span style=\"font-weight: 400;\">. The most important number to remember is <\/span><b>999<\/b><span style=\"font-weight: 400;\">, which connects you with <\/span><b>the police, Fire Services Department, and ambulance services<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Hong Kong\u2019s Fire Services Department handled <\/span><a href=\"https:\/\/www.hkfsd.gov.hk\/eng\/aboutus\/organization\/ambcmd.html\"><span style=\"font-weight: 400;\">811,178 ambulance calls in 2025<\/span><\/a><span style=\"font-weight: 400;\">, highlighting how important emergency ambulance services are across the city.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\"><div class='code-block code-block-1' style='margin: 8px 0; clear: both;'>\n<p><a href=\"https:\/\/www.pacificprime.hk\/compare-quotes\/step-one\/?campSource=PPHK-Blog&utm_source=blog&utm_medium=content_banner&utm_campaign=Blog_Banner&utm_content=single\" target=\"_blank\" rel=\"noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-1644\" src=\"https:\/\/i0.wp.com\/www.pacificprime.hk\/blog\/wp-content\/uploads\/2022\/12\/WP-Banner-revamp-final-20221207_1.-Single-final.jpg?resize=700%2C303&#038;ssl=1\" alt=\"Individual Health Insurance Plans\" width=\"700\" height=\"303\" \/><\/a><\/p><\/div>\n<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>When Should You Call an Ambulance?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">You should call an ambulance when someone has <\/span><b>a medical emergency or injury and cannot safely seek medical attention themselves<\/b><span style=\"font-weight: 400;\">. Examples include:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Unconsciousness or loss of consciousness<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Severe difficulty breathing<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Suspected stroke<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Suspected heart attack or other serious cardiac symptoms<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Severe injuries or bleeding<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Serious burns<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Seizures<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Other conditions requiring immediate medical attention<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">If you are unsure whether a situation is an emergency, it is safer to seek professional assistance rather than attempting to transport someone whose condition could deteriorate.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">For example, Hong Kong\u2019s government advises people to immediately <\/span><b>call 999 for an ambulance<\/b><span style=\"font-weight: 400;\"> when they encounter an unconscious person and to stay with the patient until the ambulance personnel arrive.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b><strong>How to Call an Ambulance in Hong Kong<\/strong><\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">For a medical emergency, <\/span><b>dial 999 <\/b><span style=\"font-weight: 400;\">and clearly explain what has happened. <\/span><a href=\"https:\/\/www.hkfsd.gov.hk\/eng\/source\/safety\/Ambulance_Services_in_HK_eng.pdf\"><span style=\"font-weight: 400;\">The Fire Services Department advises callers to provide<\/span><\/a><span style=\"font-weight: 400;\">:<\/span><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">What happened: Explain the emergency, injury, or illness.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Exact location: Give the address, street, building, floor, and nearby landmarks where possible.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Patient details: Describe the patient&#8217;s age, sex, symptoms, injuries, and condition.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Number of people involved: Tell the operator if more than one person needs assistance.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Contact number: Provide a telephone number where the ambulance crew can reach you.<\/span><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Hong Kong also has an emergency SMS service \u201c<\/span><b>992\u201d <\/b><span style=\"font-weight: 400;\">for people with hearing or speech impairments.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">If you are outdoors, look for nearby identifying information such as street names, building numbers, landmarks, or other location markers to help emergency crews find you.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b><strong>Emergency Ambulance Services in Hong Kong<\/strong><\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">The main numbers to remember are:<\/span><\/p>\n\n\n\n<figure class=\"wp-block-table has-medium-font-size wp-states-b6be9d30\"><table class=\"has-fixed-layout\"><tbody><tr><td><b>Service&nbsp;<\/b><\/td><td><b>Number<\/b><\/td><td><b>When to use it<\/b><\/td><\/tr><tr><td><span style=\"font-weight: 400;\">Emergency ambulance<\/span><\/td><td><b>999<\/b><\/td><td><span style=\"font-weight: 400;\">Medical emergencies requiring immediate assistance; Hong Kong ambulance number: 999<\/span><\/td><\/tr><tr><td><span style=\"font-weight: 400;\">Emergency ambulance<\/span><\/td><td><b>1 878 000<\/b><\/td><td><span style=\"font-weight: 400;\">St John Ambulance emergency service<\/span><\/td><\/tr><tr><td><span style=\"font-weight: 400;\">Emergency SMS<\/span><\/td><td><b>992<\/b><\/td><td><span style=\"font-weight: 400;\">Emergency assistance for people with hearing or speech impairments<\/span><\/td><\/tr><tr><td><span style=\"font-weight: 400;\">Non-emergency ambulance transfer<\/span><\/td><td><b>Varies by provider<\/b><\/td><td><span style=\"font-weight: 400;\">Planned transfers for eligible patients who cannot use other transport<\/span><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">The Fire Services Department provides emergency ambulance services throughout Hong Kong, including the outlying islands. St John Ambulance also provides a 24-hour free ambulance service on 1 878 000.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">However, in a serious emergency, 999 should be your first choice rather than attempting to arrange transport through a specific provider.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>What Happens When the Ambulance Arrives?<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Ambulance personnel can provide <\/span><b>pre-hospital treatment and transport patients to hospital<\/b><span style=\"font-weight: 400;\"> when necessary. The hospital destination is determined according to the patient\u2019s condition and operational considerations.&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Importantly, arriving at hospital by ambulance <\/span><b>does not automatically mean you will be seen by a doctor first. <\/b><span style=\"font-weight: 400;\">Hong Kong\u2019s Hospital Authority hospitals use a triage system, meaning patients are assessed according to the seriousness of their condition. Someone transported by ambulance can still be classified as semi-urgent or non-urgent and may have to wait.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>What About Non-Emergency Ambulance Transfers?<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Emergency ambulance services are different from <\/span><a href=\"https:\/\/eform.cefs.gov.hk\/form\/ams003\/en\/\"><span style=\"font-weight: 400;\">Non-Emergency Ambulance Transfer Services (NEATS)<\/span><\/a><span style=\"font-weight: 400;\">. NEATS is designed for patients who need transportation to or from medical facilities but cannot reasonably use public transport, taxis, Rehabus, or other available options.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">The Hospital Authority provides NEATS for eligible patients with mobility or certain sensory or mental impairments, including some hospital discharges, transfers, admissions, and specialist outpatient appointments. Applications are assessed by clinical staff.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">For a medical emergency, however, <\/span><b>do not use a non-emergency transfer service; call 999.<\/b><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>Does Health Insurance Cover Ambulance Services?<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Emergency ambulance services and subsequent medical treatment are separate considerations. While <\/span><b>Hong Kong provides emergency ambulance<\/b><span style=\"font-weight: 400;\"> assistance through its public emergency services, your <\/span><b>health insurance can still be important for covering eligible hospital treatment, private healthcare, specialist care, or treatment outside Hong Kong<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">For expats, an international health insurance plan can also provide broader geographical coverage if you travel regularly or require treatment outside Hong Kong.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>Key Takeaway<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">If you need an ambulance in Hong Kong for a medical emergency, <\/span><b>call 999<\/b><span style=\"font-weight: 400;\"> and provide the operator with your location and details about the patient\u2019s condition. Hong Kong\u2019s emergency ambulance service is available 24 hours a day, while non-emergency ambulance transfers are intended for patients who need planned medical transport.&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Knowing the <\/span><b>Hong Kong ambulance number<\/b><span style=\"font-weight: 400;\"> and when to use it can help you respond quickly if a medical emergency occurs.&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>Get The Right Health Insurance For Life in Hong Kong<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Knowing <\/span><b>how to call an ambulance<\/b><span style=\"font-weight: 400;\"> is an essential part of preparing for life in Hong Kong, but having appropriate health insurance can provide additional financial protection when you need medical care.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.pacificprime.hk\/\"><span style=\"font-weight: 400;\">Pacific Prime Hong Kong<\/span><\/a><span style=\"font-weight: 400;\"> can help you <\/span><a href=\"https:\/\/www.pacificprime.hk\/compare-quotes\/\"><span style=\"font-weight: 400;\">compare health insurance options from leading international insurers<\/span><\/a><span style=\"font-weight: 400;\"> based on your healthcare needs, budget, and preferred level of coverage.&nbsp;<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.pacificprime.hk\/pp-contact-us\/\"><span style=\"font-weight: 400;\">Contact Pacific Prime Hong Kong<\/span><\/a><span style=\"font-weight: 400;\"> today to compare your options and find a plan suited to your needs.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>Frequently Asked Questions<\/b><\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1790930563949\"><strong class=\"schema-faq-question\"><strong>What is the ambulance number in Hong Kong?<\/strong><\/strong> <p class=\"schema-faq-answer\">The ambulance number in Hong Kong is 999. This connects you to Hong Kong\u2019s emergency services, including the Fire Services Department ambulance service, for medical emergencies requiring immediate assistance.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1790930579293\"><strong class=\"schema-faq-question\">When should I call an ambulance in Hong Kong?<\/strong> <p class=\"schema-faq-answer\">You should call an ambulance when someone has a serious medical emergency or injury and cannot safely get to medical care themselves. This can include unconsciousness, severe breathing difficulties, suspected strokes or heart attacks, serious injuries, severe bleeding, burns, or seizures.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1790930597972\"><strong class=\"schema-faq-question\">Does Hong Kong have a non-emergency ambulance service?<\/strong> <p class=\"schema-faq-answer\">Hong Kong has non-emergency ambulance transfer services for eligible patients who need planned medical transportation. These services are intended for patients who cannot reasonably use public transport, taxis, Rehabus, or other available transport.<\/p> <\/div> <\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\"><div class='code-block code-block-6' style='margin: 8px 0; clear: both;'>\n<p><a href=\"https:\/\/www.pacificprime.hk\/compare-quotes\/step-one\/?campSource=PPHK-Blog&utm_source=blog&utm_medium=cta_banner&utm_campaign=Blog_Banner&utm_content=quote\" target=\"_blank\" rel=\"noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-1279\" src=\"https:\/\/i0.wp.com\/www.pacificprime.hk\/blog\/wp-content\/uploads\/2019\/06\/HK-BANNER-Couple.jpg?resize=700%2C303&#038;ssl=1\" alt=\"Get a quote banner\" width=\"700\" height=\"303\" \/><\/a><\/p><\/div>\n<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Knowing what to do during a medical emergency can make a stressful situation easier to manage, particularly if you are unfamiliar with Hong Kong&#8217;s emergency services. The most important number to remember is 999, which connects you with the police, Fire Services Department, and ambulance services. Hong Kong\u2019s Fire Services Department handled 811,178 ambulance calls &#8230;<\/p>\n","protected":false},"author":42,"featured_media":2618,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_exactmetrics_skip_tracking":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"If you\u2019re moving to Hong Kong, you\u2019ll want to understand how its emergency services work, including when and how to call an ambulance. Find out more here.\r\n\r\n#ambulance #emergency #services #hongkong #expat #health #insurance #pacificprimehongkong","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":true,"_links_to":"","_links_to_target":""},"categories":[3,2],"tags":[753,792,791,1374,397,971,38],"class_list":["post-2617","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-expat-insurance","category-insurance","tag-ambulance-services","tag-ban_sin","tag-cta_gen","tag-emergency-services","tag-expat-health-insurance","tag-global-health-insurance","tag-international-health-insurance"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Your Guide to Ambulances for Medical Emergencies in Hong Kong<\/title>\n<meta name=\"description\" content=\"If you\u2019re moving to Hong Kong, you\u2019ll want to understand how emergency services work, when and how to call an ambulance. Find out more here.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pacificprime.hk\/blog\/your-guide-to-ambulances-for-medical-emergencies-in-hong-kong\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Your Guide to Ambulances for Medical Emergencies in Hong Kong\" \/>\n<meta property=\"og:description\" content=\"If you\u2019re moving to Hong Kong, you\u2019ll want to understand how emergency services work, when and how to call an ambulance. 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Since joining Pacific Prime, Eric was exposed to a new world of insurance. Having learned about insurance products extensively, he has taken joy and satisfaction in helping individuals and businesses manage risks and protect themselves against financial loss through the power of words. Although born and raised in Hong Kong, he spent a quarter of his life living and studying in the UK. He believes his multicultural experience is a great asset in understanding the needs and wants of expats and globe-trotters. Eric\u2019s strengths lie in his strong research, analytical, and communication skills, obtained through his BA in Linguistics from the University of York and MSc in Teaching English to Speakers of Other Languages (TESOL) from the University of Bristol. Outside of work, he enjoys some me-time gaming and reading on his own, occasionally going absolutely mental on a night out with friends.","sameAs":["https:\/\/www.linkedin.com\/in\/eric-chung-6964661b1?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app"],"url":"https:\/\/www.pacificprime.hk\/blog\/author\/eric\/"},{"@type":"Question","@id":"https:\/\/www.pacificprime.hk\/blog\/your-guide-to-ambulances-for-medical-emergencies-in-hong-kong\/#faq-question-1790930563949","position":1,"url":"https:\/\/www.pacificprime.hk\/blog\/your-guide-to-ambulances-for-medical-emergencies-in-hong-kong\/#faq-question-1790930563949","name":"What is the ambulance number in Hong Kong?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"The ambulance number in Hong Kong is 999. This connects you to Hong Kong\u2019s emergency services, including the Fire Services Department ambulance service, for medical emergencies requiring immediate assistance.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.pacificprime.hk\/blog\/your-guide-to-ambulances-for-medical-emergencies-in-hong-kong\/#faq-question-1790930579293","position":2,"url":"https:\/\/www.pacificprime.hk\/blog\/your-guide-to-ambulances-for-medical-emergencies-in-hong-kong\/#faq-question-1790930579293","name":"When should I call an ambulance in Hong Kong?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You should call an ambulance when someone has a serious medical emergency or injury and cannot safely get to medical care themselves. This can include unconsciousness, severe breathing difficulties, suspected strokes or heart attacks, serious injuries, severe bleeding, burns, or seizures.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.pacificprime.hk\/blog\/your-guide-to-ambulances-for-medical-emergencies-in-hong-kong\/#faq-question-1790930597972","position":3,"url":"https:\/\/www.pacificprime.hk\/blog\/your-guide-to-ambulances-for-medical-emergencies-in-hong-kong\/#faq-question-1790930597972","name":"Does Hong Kong have a non-emergency ambulance service?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Hong Kong has non-emergency ambulance transfer services for eligible patients who need planned medical transportation. These services are intended for patients who cannot reasonably use public transport, taxis, Rehabus, or other available transport.","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"amp_enabled":true,"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.pacificprime.hk\/blog\/wp-content\/uploads\/2020\/09\/ambulance.jpg?fit=1140%2C495&ssl=1","_links":{"self":[{"href":"https:\/\/www.pacificprime.hk\/blog\/wp-json\/wp\/v2\/posts\/2617","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pacificprime.hk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.pacificprime.hk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.pacificprime.hk\/blog\/wp-json\/wp\/v2\/users\/42"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pacificprime.hk\/blog\/wp-json\/wp\/v2\/comments?post=2617"}],"version-history":[{"count":7,"href":"https:\/\/www.pacificprime.hk\/blog\/wp-json\/wp\/v2\/posts\/2617\/revisions"}],"predecessor-version":[{"id":4349,"href":"https:\/\/www.pacificprime.hk\/blog\/wp-json\/wp\/v2\/posts\/2617\/revisions\/4349"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.pacificprime.hk\/blog\/wp-json\/wp\/v2\/media\/2618"}],"wp:attachment":[{"href":"https:\/\/www.pacificprime.hk\/blog\/wp-json\/wp\/v2\/media?parent=2617"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.pacificprime.hk\/blog\/wp-json\/wp\/v2\/categories?post=2617"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.pacificprime.hk\/blog\/wp-json\/wp\/v2\/tags?post=2617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}